![]() ![]() From the airport, you take the air train to a shuttle pick up area, and then you call the shuttle and hope it comes sooner than later. Through initial booking, it showed up as an easy-to-get-to place near JFK where you could simply get to it from the airport. There was a lot of unclear communication in understanding anything about this rental car agency. I was told that I should have brought the vehicle back for an oil change, I was already in mid travel I'm not going to turn back and head hours away just to get an oil change. All and all, the vehicle experience was good and safe, just the cracked windshield, oil change, and service I recieved when I returned the vehicle wasn't the greatest. The location was an Avis and Payless so there wasn't really a separation in who handled the return. The person who retrieved the car during my return was impatient in receiving my email address, which was understandable, but still was rude. Which isn't fair because the oil change should have been taken care of before I even picked the vehicle. Since I prepaid for the vehicle they couldn't credit me back I was told. I went to Valvoline to get the oil change which was $80. On my trip I had to take it to get an oil change because the notification on the Nissan Rogue wouldn't stop. What could have been better? The vehicle windshield had a small crack in it which I couldn't see when I picked it up at night, but was visible in the morning. Payless's parent company actually made money off of this fiasco, because it forced us to get a more-expensive rental from another of its subsidiaries. Payless put up a sign that made us waste an hour of our time standing in line for nothing. Your booking system allowed a nonrefundable car reservation at a time the company was unlikely to be able to actually issue a car. We took a $135 taxi out of the airport, then caught a ride to another airport the next day to pick up a much more expensive car from another company owned by Avis - Budget. All other rental counters staffed at midnight had no cars available. When we got to the front, the person staffing the Avis desk told us the Payless computer system shut down at 11:pm and there was nothing she could do to get us our car. Getting through the Avis line took nearly one hour. That seemed reasonable: Avis *owns* Payless. There was, however, a sign directing Payless customers to get in the *very* long Avis line and identify ourselves as Payless customers when we got to the front. When we showed up a couple minutes after 11, there was nobody at the Payless counter. ![]() Nothing in the booking nor confirmation process mentioned the closing time nor flagged it as a potential problem. Your booking platform allowed me to make a reservation for 11:pm. ![]()
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